The Service & Account Management Suite (SAMS) is a fully integrated business management solution designed for small, medium and large enterprises within a wide range of service based sectors.

In light of the current economic climate, it is imperative that businesses are able to streamline processes and improve resource efficiency in order to manage costs effectively.

SAMS is fully comprehensive and integrated

It facilitates all the tasks and activities a modern service based business would undertake. SAMS incorporates numerous time saving facilities and management tools to support information, time and staff management.

SAMS is intuitive and simple to use

We understand that in a competitive market, it is not time-efficient to spend days relearning and re-training on complex systems.

SAMS is secure and reliable

Security has not been added in as an optional extra, it comes as standard. We understand that your data is a key and critical asset for your business' success. Stolen, lost, modified or unavailable data can have damaging effects on your business. SAMS is designed to maintain the confidentiality, integrity and availability of your company's data through advanced security features and extensive testing.

Accounts Management

Finance management is the backbone of any organization. It not only regulates the function of any organisation but also influences and controls budget planning and monitoring. Accurate maintenance and prompt analysis of the financial data is very essential to keep track of the incomes and expenses, so that the allocated budgets are spent appropriately. SAMS allows you to monitor cash flow, debtors and creditors at a click of a button. It has the ability to setup reoccurring invoices and chase outstanding payments giving you complete peace of mind that you are on top of things

Bookings/Jobs Management

Most organisations have a need to effectively manage shared resources, such as allocating bookings or projects to staff. SAMS supports this challenge by providing a functionally rich application that simplifies your organisation’s shared resource allocation needs. It provides confirmation / notification of bookings via email and links seamlessly with all the other modules in SAMS to maximise the operational benefits of a totally integrated solution.

Client Relationship Management (CRM)

Customer relationship management (CRM) entails managing the relationships you have with your customers, present and future. SAMS is effectively the combination of business processes, people, and technology working together to achieve and maintain satisfied and happy customers.

Diary/Calendar Management

SAMS combines shared diaries / calendars, contacts, tasks, email, file store, reminders and notes into an integrated suite to help you keep in touch with and manage your colleagues. SAMS incorporates shared resources allowing you to effortlessly make and allocate bookings at the touch of a button.

Finance, Staff & Management Reports

Management reports are one of the key elements to ensure your business is running effectively and efficiently. There are a wide range of management reports allowing you to produce statistical information and graphical charts of staff performance, revenue streams, financial history and projections.

Marketing, Letter Manager & Mail Merging

SAMS is an essential component of modern marketing strategies. SAMS provides a fast, reliable and powerful bulk marketing solution. It allows you to:

• Send bulk email from your PC
• Uses proven technology for bulk email advertising
• Allows you to email newsletters, email campaigns and email announcements
• Email message personalisation & templates
• Built-in database to manage lists

The letter manager facilitates the generation of a range of letters to clients. Feature-rich e-mails can be dynamically created, complete with cover letters. Letters are stored within the system as templates, thereby saving the need to search for originals or write letters from scratch.

Complaints Management

SAMS complaints management is designed to record and track complaints. Using workflows to guide the user, SAMS ensures that the correct process is followed by the operator, ensuring that the customer gets an immediate response, in writing where required and notifies the right people within the organisation about the complaint that has been registered.

Staff/Employee Management

The staff management module enables you to quickly and easily manage and track staff including:

• General staff information like tax codes and NI numbers.
• Track staff benefits, observed holidays and absences.
• Track and compare staff targets and work completed.
• Track and schedule projects, tasks, and meetings.
• Set up reminders for all of your scheduled items.
• View and manage staff schedules and monitor individual work load.
• View and compare calendars for multiple staff simultaneously